Aug 17, 2023
Welcome to another enlightening installment of the Ninja Selling Podcast, where Matt and Garrett delve deep into the realm of service and its profound impact on the journey to lasting business success. In today’s episode, they venture beyond the conventional notions of transactional gains, and remind everyone of the transformative power of authentic service that nurtures genuine client relationships. With a compelling analogy between food choices and sleep quality, our hosts lay the foundation for a thought-provoking discussion on how prioritizing the client experience can reshape the trajectory of your business.
Short-term victories take a backseat to the allure of lasting client relationships as Matt and Garrett unravel the layers of a business strategy rooted in client-centricity, advocating for a shift from self-serving practices to authentic service that resonates deeply. Together, they emphasize that understanding clients' needs and preferences leads to creating tailored experiences that stand out in a competitive market. Tune in today and you will discover precisely why two of the nine steps in the Ninja Nine are all about focusing on lists of people, and exactly why it's so important to remember that you are performing a service for the client, not just for yourself.
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Adopting a holistic view on service
Long-term strategy triumphs
Taking a client-centric approach
Defeating "commission breath"
Navigating market fluctuations
Crafting a resounding reputation
Creating unforgettable experiences
"Are you looking at a short term gain or a long term win with a business?"
"What an interesting concept…the compounding effect of making people happy."
"If you're not in it for the client, then you're not going to be in it for very much longer."
"We want this long-term machine going. Big picture, long term wins."
"If you build this around what is good for others, you're going to find the listings, you're going to find the buyers."
"It's not just how you serve somebody during a transaction. It's how you serve them in between."
"How can I make sure that I'm doing this for the client?"
"Focus on your warm list and focus on your hot list."
"It's all about them. Focus on them."
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